The favorites feature helps customers easily find you again for a follow-up consult. When a customer marks you as a favorite, you appear in their personal favorites list within their account. This lowers the threshold to reconnect and increases the likelihood of repeat consults.

How can customers add you as a favorite? #

Customers can add you as a favorite in two ways: via the heart icon visible on the platform or via the Button on your profile page. With just one click, you are saved as a preferred consultant, making you easy to find at any time.

How can you encourage customers to add you as a favorite? #

You can naturally encourage customers to add you as a favorite, for example after a positive consult. A short and subtle remark such as: “You can add me as a favorite to easily find me again.” is often already enough.