A text consultation is similar to an email consultation, but fully integrated into the platform. Clients submit their questions in writing and can also add attachments or photos. You respond with a substantive and professional answer via the platform.

Activation #

Go to your account and navigate to Settings → Services.

Here you can:

• set your rate per message (between €0.50 and €25.00)
• add an instruction text for clients

In the instruction text, clearly explain:

• what you offer within the text consultation
• what clients can expect from your response
• how detailed their question may be

Once the function is enabled, a “Text consultation” icon will appear on your profile, and clients will be able to request a text consultation.

How text consultations are used effectively #

Text consultations are used by consultants in different ways, depending on their working style:

• In-depth written consultations, where clients ask one or more questions and you provide a detailed response
• Focused Q&A consultations for clear, well-defined questions

Which format you choose is entirely up to you. It is important to be clear about this in your instruction text so clients know what to expect. Make sure to set a suitable rate accordingly.

No response? #

Clients pay per message sent. The amount is reserved until you have responded. If you do not reply within 24 hours, the amount is automatically refunded to the client.