It is strongly advised to have voicemail disabled on the phone number you use as your consultation number on the platform. An active voicemail can have immediate negative consequences for both the client experience and your results as a consultant.

Why Your Voicemail Should Be Disabled #

Avoid a Poor (First) Impression #

When a client tries to call and is immediately routed to voicemail, this is often experienced as a major turn-off. In many cases, it leads to frustration and may cause the client to leave and not return.

Prevent Incorrectly Charged Calls #

If a voicemail is reached, the system registers this as an answered call. As a result, the client is charged credits even though no actual consultation has taken place. This almost always leads to dissatisfaction.

Protect Your Privacy #

Many voicemail systems automatically play personal information, such as your name or phone number. By disabling voicemail, you prevent this information from being heard by clients.

Important #

Make sure that no voicemail is active on the phone number you use for consultations via the platform. This applies to all forms of phone-based contact.

Tip: Check this proactively in your phone settings or with your provider. Taking a moment to do this can save you a lot of frustration—and prevent the loss of clients.