As a consultant, you can support your clients in several ways. Our platform offers four types of consultations:
- Phone consultations
- Chat consultations
- Text consultations
- Call appointments
Each service has its own advantages, workflow, and pricing options.
Phone Consultation #
With a phone consultation, you have direct contact with the client via phone. Clients set up a call with you through their account, after first depositing credits.
💡 Tip:
Choose a rate that fits your experience. If you’re just starting out, a slightly lower rate can help you build clients more quickly. As you gain experience and regular clients, you can (optionally) increase your rate.
Chat Consultation #
A chat consultation is a full consultation conducted via chat, allowing you to help clients directly and efficiently within the platform. Since clients pay per minute, it’s important to communicate clearly, concisely, and efficiently.
Text Consultation #
A text consultation is similar to an email consultation, but fully integrated into the platform. Clients submit their questions in writing and can also add attachments or photos. You respond with a substantive and professional answer via the platform.
Call Appointments #
With a call appointment, clients can indicate that they would like to be called back within a certain time frame. As a consultant, you can make use of this feature.
When you activate this function, clients will see the Call appointment button on your profile page when you are not available (status: Away, Break, or In conversation).
Overview #
| Service | Client Requirements | Custom Rate Possible? | Best For |
|---|---|---|---|
| Telephone consultation (credits) | Account & credits | ✅ Yes (€0.50–€5.00) | Direct personal contact |
| Chat consultation | Account & credits | ✅ Yes (€0.50–€5.00) | Direct contact via chat |
| Text consultation | Account & credits | ✅ Yes (€0.50–€25.00) | Flexible consultations, short or in-depth questions (24h response time) |
| Call appointment | Account & credits | ✅ Yes (€0.50–€5.00) | Flexible callback requests when unavailable |
By using all four services strategically, you can increase both your reach and client satisfaction. Each consultation type offers unique advantages: phone and chat for immediate contact, text consultations for flexibility, and call appointments for continuity. Carefully consider your rates and availability and align them with your working style and your clients’ needs.