Why are reviews important for my profile? #

Reviews show the experiences of previous clients. They build trust and credibility and help attract new consults.

Do I need to respond to reviews? #

Not mandatory, but strongly recommended. Responding shows that you are engaged and value feedback.

How should I handle a negative review? #

Take the feedback seriously and respond calmly and respectfully. Show that you regret the experience did not meet expectations and close your response in a friendly manner.

Can I remove a negative review? #

No. Reviews are meant to provide transparency. You can, however, respond professionally to add context.

When can a client leave a review? #

Reviews can be submitted after a chat or phone consult of at least 5 minutes that was paid for using credits.

Should I only respond to negative reviews? #

No. Responding to both positive and negative reviews strengthens client relationships and loyalty.

Can I edit my response later? #

No. Responses cannot be edited or expanded after they have been posted.

Can I share personal contact details in a response? #

No. Responses are intended for professional communication and must not contain personal contact information.

Does a good response to a negative review help future clients? #

Yes. It demonstrates professionalism and helps build trust with potential clients.