With a call appointment, clients can indicate that they would like to be called back within a specific time frame. As a consultant, you can make use of this functionality.

When you enable this feature, clients will see the Call appointment button on your profile page when you are not available (status: Away, Break, or In conversation).

Getting started #

• Go to your account and navigate to Settings → Services.
• Activate “Call appointments” by switching the button to green.
• Once this function is enabled, a Call appointment button will appear on your profile whenever you are not available — that is, when your status is Away, Break, or In conversation.
• If a client cannot reach you at that moment, they can use this button to schedule a call appointment.
• The client selects a preferred time window to be called back.
• You will receive a notification and have 5 minutes to accept the appointment.
• Once you accept the appointment, you can start the call within the selected time window. Please note that you must initiate the consultation yourself from your account.

Advantages #

• You remain reachable, even when you are temporarily unavailable.
• You avoid missed opportunities, as clients know they can contact you later.

Request accepted? #

You can then start the consultation from your Workspace at a time that suits you — of course, within the time window requested by the client.